STATUS

Some things are running slowly

Checked 16 hours ago. This page re-checks every 30 seconds.

API

Normal

Sign-in and dashboard

Normal

Scheduled runs and notifications

Normal

Knowledge search

Answers may be slower or miss recent documents

Slow

Our on-call engineer is paged automatically when a check fails. If this is affecting your work, email [email protected] and say what you were trying to do. You'll get a human, not a ticket number.

Reporting a problem

Customers have a named account engineer, and their contact details are in your welcome pack. Anything sent to [email protected] reaches the on-call rotation directly. Growth plans and above carry a two-hour response target during business hours.

Checking your own runs

This page covers the platform. For your own deployment, every run is logged with what came in, the sources it cited, what it decided, which model lane it used, and who approved it. That trail is usually the faster answer when something looks wrong.

Evaluating us and want the operational detail behind this page, including hosting regions, incident process, and the availability targets written into a contract? Book a demo and ask. A senior engineer runs the call.